Products / Rules & automation
⚙ Rules & automation

Your policy, on autopilot.

Build plain-language rules, let AI auto-approve the clear-cut returns, and hand the busywork to AI actions. You set the guardrails, Yoyo does the rest.

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★ Free 14-day trial · no card needed · Rules in every plan · AI automation from Growth →

How it works

Set the rules once. Stop touching returns.

From policy to auto-approval to the actions themselves. Click through it, or let it play.

Rules engine

"If this, then that" in plain language

Encode your whole returns policy as simple rules. Yoyo applies them to every return, exactly the same way, every time.

  • ✓ Trigger on window, condition, product or tier
  • ✓ Push exchanges and credit before refunds
  • ✓ Flip any rule on or off in one click
The difference

Stop being the returns approval queue.

😵‍💫 The old way

  • ✗ Every return waits for a human to approve it
  • ✗ Policy lives in someone's head, applied inconsistently
  • ✗ Refunds, labels and emails done by hand
  • ✗ Backlogs build up at peak season
  • ✗ Fraud slips through when you're busy

⚡ With Yoyo

  • ✓ In-policy returns auto-approve instantly
  • ✓ Your rules applied identically every time
  • ✓ AI does the refund, label, restock & email
  • ✓ Scales through peak with zero extra effort
  • ✓ Risky cases flagged and held for you
The short version

Why merchants pick Yoyo.

Not just better than doing returns by hand. Better than the apps you're comparing us to.

▦Flat plans with 5,000 returns a year included. Per-return apps meter every single one.
⇄Exchange-first by default, so the revenue conversation happens before any refund.
✎Order editing lives in the same app. Mistakes get fixed instead of returned.
⚡Every carrier and integration included, with no per-connector fees.

See the pricing math vs AfterShip and ReturnGO →

Zero-touch
approvals for returns that fit your rules, no review queue by default
< 1s
from request to decision. Your policy applied instantly, day or night
24/7
coverage. Returns don't keep office hours, and neither do the rules

What Yoyo’s built to deliver. Your store writes the real numbers.

Questions

The bits people ask about.

Do I need to trust the AI with everything?+
No. You decide exactly what it can do on its own, by value, risk and reason. Anything above your thresholds is held for a human, with the AI's reasoning attached.
How hard is it to build rules?+
It's plain-language "if this, then that", no code. Most stores set up their core policy in minutes and tweak from there.
What actions can Yoyo take automatically?+
Approve or deny, issue refunds, store credit and exchanges, generate labels, update inventory, and send on-brand customer emails. All the follow-on work after a decision.
How does it handle fraud or abuse?+
Returns that look like serial abuse or fall outside policy are automatically flagged and held for your review rather than auto-approved.
One app

Works with the rest of the kit.

Everything here ships in the same install. Switch pieces on whenever you need them.

✦Self-serve returns portalBranded returns and exchanges your customers run themselves.Learn more →↗Product insightsSee what comes back, and why, down to the variant.Learn more →↑Exchange upsellsAI turns exchanges into higher-value orders.Learn more →

Set the rules. Walk away.

Let Yoyo approve, action and document every return to your policy, every time.

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★ Free 14-day trial · no card needed