Products / Self-serve returns portal
Self-serve returns portal

Returns they finish themselves.

A branded portal where customers start and complete a return (exchange, store credit or refund) in a couple of taps. No login, no support ticket, and exchanges baked right in.

★ Free 14-day trial · no card needed · In every plan, from $19/mo

What's inside

Everything the portal does, one tab at a time.

The whole return runs itself. Click through the key pieces, or let it play.

Branded portal

Looks like your store, not a tool

Customers never feel handed off. Your logo, fonts and colours, on your own returns domain.

  • Your logo, fonts & colours throughout
  • Custom domain: returns.yourstore.com
  • Zero third-party badging
Built-in exchanges

Built for exchanges, not refunds.

The portal does the work to keep the sale, turning "send it back" into "send me the right one."

Smart exchanges

One-tap swaps that actually convert

When the issue is size, fit or colour, Yoyo offers an instant variant swap, shipped free, often before the original is even back.

  • Same item, different size or colour in one tap
  • Instant exchange ships before the return lands
  • Bonus store credit to sweeten the keep
Exchange recommendations

AI suggests what they'll actually want

Beyond a like-for-like swap, Yoyo reads the reason and the customer's history to recommend products that fit, turning a return into a fresh sale.

  • Personalised picks from your live catalogue
  • Upsell to higher-value items, top-up paid in-flow
  • Only ever shows what's actually in stock
The difference

Returns shouldn't be a fire drill.

😵‍💫 The old way

  • Customer emails support to start a return
  • Someone manually approves it days later
  • Refund fires by default and revenue walks out
  • "Where's my refund?" tickets pile up
  • No data on why things come back

⚡ With Yoyo

  • Customer self-serves in the branded portal
  • Rules auto-approve in seconds
  • Exchange & credit offered before any refund
  • Status emails kill the support back-and-forth
  • Every return logged into your analytics
The short version

Why merchants pick Yoyo.

Not just better than doing returns by hand. Better than the apps you're comparing us to.

Flat plans with 5,000 returns a year included. Per-return apps meter every single one.
Exchange-first by default, so the revenue conversation happens before any refund.
Order editing lives in the same app. Mistakes get fixed instead of returned.
Every carrier and integration included, with no per-connector fees.

See the pricing math vs AfterShip and ReturnGO →

~2 min
for a customer to file a return, start to label, no ticket
1 in 3
refunds winnable as an exchange or credit. The portal chases every one
80%
fewer "where's my refund?" tickets once status emails do the talking

What Yoyo’s built to deliver. Your store writes the real numbers.

Questions

The bits people ask about.

Does it work with my Shopify theme?+
Yes. Yoyo installs as a Shopify app and the portal lives on your own domain, styled to match your store. No theme edits or developer time needed.
How do exchanges work?+
Customers can swap for a different size or colour in one tap, or take an AI-recommended product from your live catalogue. Instant exchanges can ship before the original is even back.
Can I control which returns are allowed?+
Completely. You set the rules for windows, conditions, products and customer tiers, and the portal enforces them automatically on every return.
How long does setup take?+
Most stores are live the same day. Connect Shopify, set your branding and rules, and the portal is ready to take returns.

Give them a portal worth using.

Live in an afternoon. Branded, self-serve, and quietly turning refunds into keeps.

★ Free 14-day trial · no card needed