Products / Product insights
↗ Product insights

Insights down to the product.

See every return in one dashboard, sliced to the product and variant. Spot reason trends and let the AI tell you exactly what to fix to bring returns down.

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★ Free 14-day trial · no card needed · Included from the Growth plan →

What's inside

Turn every return into something you can act on.

Returns stop being a cost line and become a feedback loop. Click through it, or let it play.

Live dashboard

Your whole returns picture, at a glance

Return volume, refunds, exchange rate and reason breakdown, updated in real time for the last 30 or 60 days.

  • ✓ Volume & refund trends over time
  • ✓ Reason and status breakdowns
  • ✓ Exchange & auto-approve rates
The difference

Stop guessing why things come back.

😵‍💫 The old way

  • ✗ Return reasons live in a dropdown nobody reads
  • ✗ You export to a spreadsheet to find anything
  • ✗ No idea which product or size is the problem
  • ✗ The same returns keep happening
  • ✗ Returns are a cost line, full stop

↗ With Yoyo

  • ✓ Reasons captured in customers' own words
  • ✓ Everything sliced to product & variant, live
  • ✓ Trends surface the real culprits fast
  • ✓ AI tells you the fix that cuts returns
  • ✓ Returns become a product feedback loop
The short version

Why merchants pick Yoyo.

Not just better than doing returns by hand. Better than the apps you're comparing us to.

▦Flat plans with 5,000 returns a year included. Per-return apps meter every single one.
⇄Exchange-first by default, so the revenue conversation happens before any refund.
✎Order editing lives in the same app. Mistakes get fixed instead of returned.
⚡Every carrier and integration included, with no per-connector fees.

See the pricing math vs AfterShip and ReturnGO →

100%
of returns analysed automatically, no spreadsheet exports
Top 20
most-returned products ranked, with the why attached
SKU-level
root causes surfaced, so you fix the product page and not just the return

What Yoyo’s built to deliver. Your store writes the real numbers.

Questions

The bits people ask about.

Where does the data come from?+
Every return processed through Yoyo is analysed automatically: reasons, products, variants and outcomes. No tagging or manual entry.
How are vague return reasons handled?+
Customers answer in their own words and the AI buckets each response into a clear, trackable reason, so "didn't fit right" becomes a measurable sizing trend.
Can I see returns by product and variant?+
Yes. Drill from store-wide down to a single SKU and variant (size, colour) to find exactly what's driving your return rate.
What do the AI recommendations actually do?+
They turn patterns into specific fixes, like tightening a size chart or swapping a photo, ranked by impact so you reduce returns rather than just report on them.
One app

Works with the rest of the kit.

Everything here ships in the same install. Switch pieces on whenever you need them.

⚙Rules & automationYour policy applied to every return, hands off.Learn more →↑Exchange upsellsAI turns exchanges into higher-value orders.Learn more →✦Self-serve returns portalBranded returns and exchanges your customers run themselves.Learn more →

Make returns tell you something.

Turn every return into product feedback, and a shorter list of returns next month.

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★ Free 14-day trial · no card needed