Products / Order editing
✎ Order editing

Fix the order, not the return.

Let customers change their own order before it ships: swap a size, add an item, update the address. Mistakes get fixed instead of becoming returns (and support tickets).

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What's inside

Stop returns before they're even shipped.

The cheapest return is the one that never happens. Click through it, or let it play.

Self-serve edits

"Can you change my order?" They just do it

From their order-status page, customers make the change themselves. No email, no ticket, no waiting on your team.

  • ✓ Lives on the order-status page they already visit
  • ✓ No login or support back-and-forth
  • ✓ Cuts "change my order" tickets to near zero
The difference

A fixed order beats a returned one.

😵‍💫 The old way

  • ✗ Customer emails to change their order
  • ✗ Someone edits it by hand, or cancels and reorders
  • ✗ Miss the window and it ships wrong
  • ✗ Wrong item comes straight back as a return
  • ✗ Support drowns in "can you change…" tickets

✎ With Yoyo

  • ✓ Customer makes the change themselves
  • ✓ Size, item or address, fixed in a tap
  • ✓ Caught before the parcel leaves
  • ✓ A whole class of returns never happens
  • ✓ Add-on items at the edit lift order value
The short version

Why merchants pick Yoyo.

Not just better than doing returns by hand. Better than the apps you're comparing us to.

▦Flat plans with 5,000 returns a year included. Per-return apps meter every single one.
⇄Exchange-first by default, so the revenue conversation happens before any refund.
✎Order editing lives in the same app. Mistakes get fixed instead of returned.
⚡Every carrier and integration included, with no per-connector fees.

See the pricing math vs AfterShip and ReturnGO →

1 tap
for customers to fix address, items or sizes. No ticket, no back-and-forth
100%
of edits land before dispatch, stopping wrong-item returns at the source
Upsell
built in. Customers can add to the order while they're in there

What Yoyo’s built to deliver. Your store writes the real numbers.

Questions

The bits people ask about.

When can a customer edit their order?+
From the moment they order until fulfilment starts. After pick & pack the order auto-locks, so nothing changes once it's on its way.
What can they change?+
Size and variant, swapping items, adding items, and the delivery address, within the limits you set. You can exclude gift cards, final-sale items and bundles.
Does editing create a messy new order?+
No. The original order is updated in place, with any price difference handled in the flow, so your records and fulfilment stay clean.
Can I upsell during the edit?+
Yes. Show add-on offers while a customer is editing. It is a natural moment to lift average order value.
One app

Works with the rest of the kit.

Everything here ships in the same install. Switch pieces on whenever you need them.

✦Self-serve returns portalBranded returns and exchanges your customers run themselves.Learn more →↑Exchange upsellsAI turns exchanges into higher-value orders.Learn more →↗Product insightsSee what comes back, and why, down to the variant.Learn more →

Let them fix it before you ship it.

Turn "can you change my order?" into a self-serve tap and prevent the return entirely.

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★ Free 14-day trial · no card needed