Products / Retention offers
↺ Retention offers

Refunded today, back next month.

When a return can't be saved, Yoyo offers a come-back credit or a paid Returns+ bundle — sized to the customer, and only when the numbers pay for themselves.

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How it works

From "refund me" to "take my next order", automatically.

Two offers, one engine deciding who gets what. Click through the steps, or let it play.

Come-back credit

A thank-you that lands after the refund

Once the return is wrapped up, eligible customers see a store-credit thank-you that unlocks about a month later — right when they're ready to shop again, not while they're mid-refund.

  • ✓ Sized by loyalty: one amount for new customers, more for returning and loyal ones
  • ✓ Unlocks in ~30 days, so it funds the next order, not this return
  • ✓ Claimed in one tap, with reminder emails when it unlocks and before it expires
The difference

Stop waving refunds goodbye.

😵‍💫 The old way

  • ✗ Refund lands and the customer disappears
  • ✗ Win-back means blasting discount codes at everyone
  • ✗ Discounts go to people who'd have shopped anyway
  • ✗ Serial returners collect the same rewards
  • ✗ No idea whether any of it actually worked

↺ With Yoyo

  • ✓ Every eligible return ends with a reason to come back
  • ✓ Credit sized per customer, offered only when it's profitable
  • ✓ Skip rules keep serial returners off the list
  • ✓ Credit unlocks when they're ready to shop again
  • ✓ Lift measured against customers who got no offer
The short version

Why merchants pick Yoyo.

Not just better than doing returns by hand. Better than the apps you're comparing us to.

▦Flat plans with 5,000 returns a year included. Per-return apps meter every single one.
⇄Exchange-first by default, so the revenue conversation happens before any refund.
✎Order editing lives in the same app. Mistakes get fixed instead of returned.
⚡Every carrier and integration included, with no per-connector fees.

See the pricing math vs AfterShip and ReturnGO →

1 credit
per return, maximum. The bundle or the free credit, never both
30 days
until the credit unlocks — timed for the next order, not this refund
Every offer
profit-checked against your real costs before anyone sees it

What Yoyo’s built to deliver. Your store writes the real numbers.

Questions

The bits people ask about.

Won't this just reward people who return a lot?+
No — that's the first thing the engine checks. Customers with several recent returns get no offer at all, there's a cap on offers per customer, and every offer must pass a profit check before it's shown. Returns that were your fault get an apology-framed credit at most, never a sales pitch.
What's the difference between the free credit and Returns+?+
The free come-back credit is a thank-you that appears after the return is confirmed. Returns+ is a small paid add-on at the label step: it covers their return label today and the full fee comes back as store credit next month. Smart mode runs both and picks whichever fits each return — never both at once.
Why does the credit unlock a month later?+
Instant credit tends to get spent on the current return. A delayed credit lands when the customer is ready to shop again, which is the behaviour you actually want to buy. Yoyo emails them the day it unlocks and again before it expires, so nothing is left to memory.
How do I know the offers pay for themselves?+
Every offer is a per-return calculation using your real product costs, the label price and the customer's history — and each decision is stored with a plain-English explanation you can read on the return. A small group of customers is held back from offers entirely, so the results ledger reports genuine extra repeat revenue, never a projection.
What do I need to switch it on?+
Native Shopify store credit, plus product costs for the sharpest decisions — sync cost-per-item from Shopify or set an assumed margin and the profit check does the rest. The Returns+ bundle also needs customer-paid return shipping; if your returns ship free, the free credit mode is the one for you.
One app

Works with the rest of the kit.

Everything here ships in the same install. Switch pieces on whenever you need them.

✦Self-serve returns portalBranded returns and exchanges your customers run themselves.Learn more →↑Exchange upsellsAI turns exchanges into higher-value orders.Learn more →↗Product insightsSee what comes back, and why, down to the variant.Learn more →

Give every refund a way back.

Switch on retention offers and let the engine turn today's return into next month's order.

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★ Free 14-day trial · no card needed